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Tenants: At the End of the Tenancy

Notice

We will write to you a couple of months before the end of the fixed term of your tenancy to ask if you wish to renew your tenancy or move out on the appointed date. If you are not sure what notice you need to give us to end your tenancy please contact us for advice.

Check-out

At the end of the tenancy, we will usually meet with you at the property to perform a check-out where the condition and contents of the property will be compared with the inventory agreed with you at check-in.

The property will need to be empty of all your possessions and cleaned throughout before this appointment. If you need to stay at the property after this time then you may be charged.

You will be provided with a copy of our Tenancy Guidance Notes for Tenants to ensure that all is in order to protect your deposit. All keys will need to be given to us at the check out appointment or, if you do not wish to be present, returned to our office prior to the agreed check-out time.

Missing or damaged items that are not considered as ‘fair wear-and-tear’ will be your responsibility to pay for repair, replacement, making good, cleaning or any other required process.

Our check-out fee is due seven days before the last date of the tenancy. If you fail to make this payment it will be seen as a breach of the tenancy agreement and the cost plus any administration costs incurred will be deducted from your deposit.

Return of the Deposit

Once the check-out has been carried out, we will compile a written report. The deposit will be returnable less any deductions which have been made in respect to dilapidations, unpaid bills (including the check out fee) etc.

Landlords, agents and tenants can all request the repayment of a deposit to the appropriate parties at the end of a tenancy - jointly or independently, online or by telephone. When one party requests a repayment, the other needs to confirm whether they agree with the proposal, by completing an acceptance form - either online or by post.

Mail

Please ensure that you set up appropriate mail re-direction services prior to the end of your tenancy. We cannot accept any responsibility for forwarding post delivered to the property after you have checked-out.

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